SellMyCellPhones.com Frequently Asked Questions
If you have a query or need help then it may not be necessary to contact us directly for a response. Please browse our most frequently asked questions below and you should find the answer you are looking for.
Can I sell a damaged or broken cell phone?
Yes you can, most of the cell phone recycling companies that we compare offer varying prices depending on the condition of your phone. Obviously a new phone will earn the most, followed by a used cell phone and then a broken or damaged cell phone. Our comparison table will show you how much you can earn for your cell phone in various conditions. You can find more information regarding specific cell phone recyclers guidelines for the condition of damaged or broken cell phones within their own terms and conditions.
Do I need to also send the cell phone charger?
No, most cell phone recycling companies only require the cell phone handset and battery.
Can I sell my phone without its box or original accessories?
Yes, most cell phone recycling companies do not require the cell phones original box or accessories and the prices quoted are without these items.
Do I need to send you my SIM card?
Please do not send your SIM card, cell phone recycling companies do not require your SIM card in order to test and recycle your handset.
Do I have to pay mailing costs when I send my cell phone?
All of the cell phone recycling companies that we compare offer free mailing when you send your phone and this is shown in our price comparison table. If a company does require you to pay mailing fees for sending your phone this will be clearly marked alongside the offer price.
Can I send more than one cell phone?
Absolutely, the more cell phones you send the more money you will earn.
How can I get paid?
All mobile phone recycling companies pay by check however some also offer PayPal as a payment option and others also offer the option of a larger offer for your phone if you choose vouchers such as Amazon vouchers as an alternative to a check. Payment methods and voucher offer prices are clearly displayed in our comparison table when you check the price of your cell phone.
Why can’t I find my cell phone in your search box?
Be sure that you have spelt the make or model of your cell phone handset correctly. We get our phone information directly from the phone buyers featured on our website. If you cannot see your handset, try our brand search in order to navigate to your handset.
Why does my cell phone have no value on your website?
Very old or obsolete phones will occasionally have no monetary value so unfortunately we cannot give a price for these. You can still send the handset to one of the cell phone recycling companies that we compare and they will safely dispose of it.
What is an IMEI number and how do I find out the IMEI number of my cell phone?
IMEI stands for International Mobile Equipment Identity and is a serial number unique to every cell phone. You will usually find it printed on the back of your cell phone underneath the battery.
How do I know if you have received my cell phone?
We are not a cell phone recycler, you do not send the cell phone to us and we do not send you money. We simply display the prices currently being offered for your cell phone. Your order is not placed with us but directly with the phone recycler you have chosen.
You should receive a confirmation email shortly after completing your transaction which will include details of your order along with details of how to contact them should you have a query or discrepancy. If you lose these details you can find contact details in the Who We Compare section on the main menu. Please contact the recycler directly as we are unable to help with individual orders.
Why haven’t I received my money yet?
You should receive a confirmation email shortly after completing your transaction which will include details of your order along with details of how to contact them should you have a query or discrepancy. Please contact the recycler directly using these details if you think that there has been an unnecessary delay in receiving your payment.
If you don’t actually recycle the phones or send the money what’s in it for you?
Each time a user of our website completes a successful transaction the cell phone recycling company pays us a small commission. Please note that we are paid directly from the recycling company and not you, the offer you receive for your phone on our website is identical to that you would receive if you visited the cell phone recyclers website directly.